Shipping policy

Shipping Policy

Effective Date: July 8, 2026

Thank you for choosing RocketStar. We are committed to delivering your custom sports apparel safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

RocketStar specializes in OEM and ODM custom sports apparel manufacturing. Since most products are made to order, production begins only after the following requirements have been completed:

  • Order confirmation
  • Artwork approval
  • Size and quantity confirmation
  • Payment according to the agreed terms

Production time depends on product type, order quantity, customization requirements, and seasonal demand.

Typical production lead times are estimates only and may vary based on project complexity.

2. Shipping Methods

We ship worldwide using trusted international logistics providers, including:

  • DHL Express
  • FedEx
  • UPS
  • TNT (where available)
  • EMS
  • Air Freight
  • Sea Freight
  • Customer-appointed freight forwarders

The shipping method will be selected based on destination, delivery schedule, package size, and customer preference.

3. Shipping Destinations

RocketStar ships to customers worldwide, including but not limited to:

  • North America
  • Europe
  • Asia
  • Oceania
  • South America
  • Africa
  • Middle East

If your country has import restrictions or customs requirements, please contact us before placing your order.

4. Estimated Delivery Time

Estimated delivery times begin after production has been completed.

Typical transit times are:

Shipping Method Estimated Transit Time
DHL / FedEx / UPS Express 3–7 Business Days
EMS 7–15 Business Days
Air Freight 5–12 Business Days
Sea Freight 25–45 Business Days

These estimates are provided for reference only and are not guaranteed. Delivery times may vary because of customs clearance, weather conditions, carrier delays, or local transportation factors.

5. Shipping Costs

Shipping costs are calculated based on:

  • Destination country
  • Package dimensions
  • Actual or volumetric weight
  • Shipping method
  • Incoterms agreed between both parties

Shipping charges will be provided in the official quotation before order confirmation.

6. Customs Duties & Import Taxes

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Brokerage fees
  • Other government charges

Unless otherwise agreed in writing, these charges are the responsibility of the buyer.

RocketStar is not responsible for customs clearance delays or additional charges imposed by the destination country.

7. Order Tracking

Once your shipment has been dispatched, we will provide:

  • Shipping confirmation
  • Tracking number
  • Carrier information
  • Estimated delivery schedule

Customers may monitor shipment status directly through the carrier's tracking system.

8. Delivery Inspection

Please inspect your shipment immediately upon arrival.

If you discover:

  • Damaged packaging
  • Missing cartons
  • Incorrect products
  • Visible shipping damage

please:

  1. Notify the delivery carrier immediately.
  2. Record the damage on the delivery receipt whenever possible.
  3. Take clear photographs of the packaging and products.
  4. Contact RocketStar within 5 business days after delivery.

Prompt reporting helps us work with the carrier to resolve shipping-related issues efficiently.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

RocketStar is not responsible for delays, additional transportation costs, storage charges, or returned shipments caused by:

  • Incorrect delivery addresses
  • Incorrect contact information
  • Failure to receive delivery
  • Failure to complete customs clearance

Any additional costs resulting from incorrect shipping information shall be borne by the customer.

10. Split Shipments

Large orders may be shipped in multiple cartons or separate shipments based on:

  • Production schedule
  • Packaging requirements
  • Carrier limitations
  • Customer delivery requirements

Customers will receive tracking information for each shipment where applicable.

11. Force Majeure

RocketStar shall not be held liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Customs inspections
  • Government restrictions
  • Transportation disruptions
  • Labor strikes
  • Public health emergencies
  • War or civil unrest

In such cases, we will make reasonable efforts to keep customers informed and minimize delays.

12. Risk of Loss

Unless otherwise agreed in writing under applicable Incoterms, the risk of loss or damage transfers to the customer once the goods have been handed over to the agreed carrier.

Customers are encouraged to request cargo insurance for high-value shipments if additional protection is desired.

13. Contact Us

If you have any questions regarding shipping, logistics, freight options, or delivery schedules, please contact the RocketStar sales team through the official contact information provided on our website.

We are committed to helping customers choose the most efficient and cost-effective shipping solution for every order.